MLSI Logo

Microsoft Teams Phone System Setup

Back to All Portfolio
MLSI implemented the Microsoft Teams Phone System for Winsure Group UK and Paravene Capital UK, enabling a modern and flexible communication solution. By integrating with Microsoft 365, we ensured a seamless experience for users while consolidating communication tools into a single platform. The project included collaboration with V12 UK to establish Direct Routing, as well as the setup of call queues and auto attendants to improve call handling efficiency.
Portfolio Main Image
<
Carousel 0
Carousel 1
Carousel 2
Carousel 3
Carousel 4
>

The tasks completed include:

  • correct_iconCoordination with V12 UK to set up Direct Routing.
  • correct_iconIntegration of Microsoft Teams Phone with M365 accounts.
  • correct_iconConfiguration of call queues and auto attendants.
  • correct_iconTesting and validation of call flows.
  • correct_iconUser enablement and support
Outcome of this project : Reliable and scalable Teams Phone solution for both organizations, Streamlined communication with integrated calling, meetings, and collaboration, Enhanced client experience through structured call routing and auto attendants, Future-ready telephony system with ongoing support from MLSI.
MLSI Technical Team

Written by MLSI Technical Team

IT Infrastructure Expert

Specializing in Singapore office relocations and Fortinet security with 15+ years of onsite experience. Expert in designing resilient IT frameworks that scale with growing enterprises.

Connect on LinkedIn