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Microsoft Teams Phone System Setup

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MLSI implemented the Microsoft Teams Phone System for Winsure Group UK and Paravene Capital UK, enabling a modern and flexible communication solution. By integrating with Microsoft 365, we ensured a seamless experience for users while consolidating communication tools into a single platform. The project included collaboration with V12 UK to establish Direct Routing, as well as the setup of call queues and auto attendants to improve call handling efficiency.

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The tasks completed include:

  • correct_iconCoordination with V12 UK to set up Direct Routing.
  • correct_iconIntegration of Microsoft Teams Phone with M365 accounts.
  • correct_iconConfiguration of call queues and auto attendants.
  • correct_iconTesting and validation of call flows.
  • correct_iconUser enablement and support
Outcome of this project : Reliable and scalable Teams Phone solution for both organizations, Streamlined communication with integrated calling, meetings, and collaboration, Enhanced client experience through structured call routing and auto attendants, Future-ready telephony system with ongoing support from MLSI.