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ML Systems Integrator Pte Ltd

admin@mlsi.com.sg
+65 6850 7780

IT Outsource Maintenance Services

Leave all your IT challenges to us so you can put your focus else where and be more productive than you ever be.
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IT Outsource Maintenance Services

For all corporate companies, we will work with you to develop and streamline SLA which will gives you the appropriate level of IT support and coverage for an acceptable cost. This would not only allow us to help the clients individually with their day-to-day IT issues but also to help support and maintain the current infrastructure to minimize any potential issue.

99% Uptime

Keep your system running in optimal condition while you focus on incrementing core business function.

Maximize Security

Reduce your business risk by investing in the correct services and technologies

Peace of Mind

Resolve your IT recruitment issues

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Increased Performance

Deliver you the fliexbility and scalability to grow your business in the current and future market

Strategic Planning

Develop a business continuity plan and disaster recovery planning

One Stop Solution

And many more

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Update Services

Quarterly maintenance for your equipment to ensure up to date firmware and patches

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IT Strategic Planning

Planning of the roll out of new software or security patches or any new implementations

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Technical Support

Provide you onsite and remote support for your day to day challenges and issues

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Performance Optimization

Optimize your device, network, speed as slow are in the 80s and not in the new century

Ensuring Cost Effectiveness and IT Outsourcing Service Quality

At ML Systems Integetrator, we understand that a reliable yet flexible infrastructure is of high importance for your business. That is why we enable you to optimise infrastructure costs while ensuring that service quality and technology are not compromised. With our effective IT outsourcing maintenance services in Singapore, we will safeguard your data against external attacks, intrusions and other threats. Our professionals plan every infrastructure maintenance operation and make use of tested hardware and software components, which are evaluated for performance. With our expert services, we will make sure that your systems operate well and offer high quality.

On-site Survey

Understanding clients' needs and requirements as well as performing on-site survey

Quotation

Advise on what needs to be improve and provide quote and maintenance contract

Clean Up

Perform system clean and various optimization on all devices as well as install various MLSI tools

Maintenance

Quarterly health checks performed to maintain the integrity and device performances

FAQ

A quick FAQ you might have in mind and if not, hit us at the below button for any other enquiries you have!

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What are the commitments of the Maintenance Contract?

We have various contracts that can streamline to your requirements from annual maintenance to blocked hourly maintenance to monthly maintenance or per system maintenance. Talk to us and we can consult you more on the type of maintenance that suit you best!

How long will the response time be if you are having an issue?

This depends on the agreement we have with you on the contract in regards to the response time but in general, you will get your enquiry or issues/challenges answered within the day itself.

Are there any maintenance contract plans catered for small offices?

YES! We have plans catered to SME or a few persons office.  Such as remote support only with unlimited daily calls and support etc.  Just let us know your requirements and we will fit right in!

Can we have free IT consultations even though we are not a customer?

We actually welcomed this as most of the time when the IT stuff is not being consulted or advise, it generally goes haywire and upon which more cost will incur in getting it fix or re-adjust/re-configure the entire infrastructure. And to note that the downtime will be much more severe.

Are our data secure if we outsource our IT infrastructure to you?

YES! We actually will work out with you and your designated lawyer on the confidentiality agreement and ensure you and us are protected from data breaches. We are also known for being overly careful of the data where we keep asking for acknowledgment and confirmation.

What other value added services do you provide for maintenance clients?

MANY!! We value add our clients in so many ways that you will be astonish to find out in the long run where we assist in saving costs for you, ensuring pricing competitiveness, willing to go for the extra mile just for you!

Module Covered in Different Contracts

All features below are customizable to be covered in different contracts

Features Monthly Subscription Blocked Hourly Subscription Standard Maintenance
Provide unlimited unscheduled service calls (not restricted by hourly charges) / / /
Provide Basic and Extended Desktop or Server OS Recovery Services / / /
Provide Extended Hardware, Network, or Application Recovery Services / / /
Provide Standard Desktop Health Check Services / / /
Provide Extended Reporting Services / / /
Provide Administrative Services (not covered in project basis) / /
Provide Simple Asset Management Services / /

This is why we are never tired

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