For all corporate companies, we will work with you to develop and streamline SLA which will gives you the appropriate level of IT support and coverage for an acceptable cost. This would not only allow us to help the clients individually with their day-to-day IT issues but also to help support and maintain the current infrastructure to minimize any potential issue.
Keep your system running in optimal condition while you focus on incrementing core business function.
Reduce your business risk by investing in the correct services and technologies
Resolve your IT recruitment issues
Deliver you the fliexbility and scalability to grow your business in the current and future market
Develop a business continuity plan and disaster recovery planning
And many more
Quarterly maintenance for your equipment to ensure up to date firmware and patches
Planning of the roll out of new software or security patches or any new implementations
Provide you onsite and remote support for your day to day challenges and issues
Optimize your device, network, speed as slow are in the 80s and not in the new century
At ML Systems Integetrator, we understand that a reliable yet flexible infrastructure is of high importance for your business. That is why we enable you to optimise infrastructure costs while ensuring that service quality and technology are not compromised. With our effective IT outsourcing maintenance services in Singapore, we will safeguard your data against external attacks, intrusions and other threats. Our professionals plan every infrastructure maintenance operation and make use of tested hardware and software components, which are evaluated for performance. With our expert services, we will make sure that your systems operate well and offer high quality.
Understanding clients' needs and requirements as well as performing on-site survey
Advise on what needs to be improve and provide quote and maintenance contract
Perform system clean and various optimization on all devices as well as install various MLSI tools
Quarterly health checks performed to maintain the integrity and device performances
We have various contracts that can streamline to your requirements from annual maintenance to blocked hourly maintenance to monthly maintenance or per system maintenance. Talk to us and we can consult you more on the type of maintenance that suit you best!
This depends on the agreement we have with you on the contract in regards to the response time but in general, you will get your enquiry or issues/challenges answered within the day itself.
YES! We have plans catered to SME or a few persons office. Such as remote support only with unlimited daily calls and support etc. Just let us know your requirements and we will fit right in!
We actually welcomed this as most of the time when the IT stuff is not being consulted or advise, it generally goes haywire and upon which more cost will incur in getting it fix or re-adjust/re-configure the entire infrastructure. And to note that the downtime will be much more severe.
YES! We actually will work out with you and your designated lawyer on the confidentiality agreement and ensure you and us are protected from data breaches. We are also known for being overly careful of the data where we keep asking for acknowledgment and confirmation.
MANY!! We value add our clients in so many ways that you will be astonish to find out in the long run where we assist in saving costs for you, ensuring pricing competitiveness, willing to go for the extra mile just for you!
All features below are customizable to be covered in different contracts
|Features||Monthly Subscription||Blocked Hourly Subscription||Standard Maintenance|
|Provide unlimited unscheduled service calls (not restricted by hourly charges)||/||/||/|
|Provide Basic and Extended Desktop or Server OS Recovery Services||/||/||/|
|Provide Extended Hardware, Network, or Application Recovery Services||/||/||/|
|Provide Standard Desktop Health Check Services||/||/||/|
|Provide Extended Reporting Services||/||/||/|
|Provide Administrative Services (not covered in project basis)||/||/|
|Provide Simple Asset Management Services||/||/|
When we first started in 2013 and were looking around for a reliable IT support team, ML Systems Integrator came highly recommended. Marcus and his team assisted us since the beginning and our company are quite pleased with the services provided.
"True professional SI"
ML Systems Integrator is a true professional SI, readily available for any questions or concerns and always willing to help. They explain all possible scenarios and recommend the best solution and we are very happy with the results. Our experience is positive and would certainly recommend them for anyone seeking his area of expertise.
"The fastest response time!"
The main criteria our company looks at outsourced IT support is reliability. Many firms in the market are affected by high staff turnover and their service quality being comprehended. Till now, Marcus has been assisting us well. In addition, comparing to our previous outsourced IT support, Marcus provides the fastest response time and is able to resolve majority of the issues within 10mins. He also provides cost savings solutions in maintaining our IT system.
We applaud and compliment ML System Integrator for their outstanding service in delivering quality, efficiency and informative support to our business.
"Professional & technically skilled!"
ML Systems Integrator has always been prompt in taking action on troubleshooting our problems. Being able to contact them 24/7 is very important to us as marine business runs nonstop. Marcus is very professional not only on handling projects, he is also technically skilled in many hardware and software. Thank you for keeping our wires organise!
Have been using MLSI services for more than 2 years and we are pleased with their work. They are efficient and they response promptly when contacted for assistance.
"Impressed with the quality of services"
ML Systems Integrator is very helpful and competent in managing our IT needs. He is knowledgeable and was able to understand and address our concerns. I am impressed with the quality of his services and responses to identify and resolve IT issues at hand.
"Reliable and competent IT vendor"
ML Systems Integrator has always been a reliable and competent IT vendor, providing us with efficient and excellence service. Always a pleasure working with them.
"Definitely recommend their services."
We’ve been using ML Systems for about 3 years now. Having to have an IT department stationed in Stockholm can be miserable when an emergency happen. Marcus has been reliable in assisting us when that happens. He also helped with the set-up of our internal computer systems and servers. We would definitely recommend their services.